lovia.
Safety

Child Safety Standards

Lovia · a product of Vallenova Industries Sdn Bhd (Registration No. 202501047502)

Lovia is a dating and social application for adults, operated by Vallenova Industries Sdn Bhd. We are committed to keeping our platform safe, and we have a zero-tolerance policy for child sexual abuse and exploitation (CSAE). These standards apply to Lovia on both Android (Google Play, com.lovia.app) and iOS (Apple App Store, com.vallenova.lovia).

  • Last Updated: 20 October 2026
  • Android: com.lovia.app
  • iOS: com.vallenova.lovia
On this page

1. Age Requirement

Lovia is strictly for users aged 18 and above.

  • We check your date of birth when you set up your profile, and we do not allow anyone under 18 to use Lovia.
  • We may ask for age or identity verification at any time, including before access to features such as live streaming, gifting, and Creator Earnings.
  • Any account we reasonably believe belongs to a person under 18 is terminated immediately, and its data is handled as described in our Privacy Policy.

2. Zero Tolerance

We do not allow, and will act against:

  • any child sexual abuse material (CSAM) or any content that sexually exploits minors;
  • grooming, sexualised communication with, or solicitation of minors;
  • any content that depicts, promotes, or facilitates harm to children;
  • the use of Lovia by anyone under 18, including by giving a false age; and
  • attempts to use Lovia, its chat, Moments, or live streams to contact, recruit, or exploit minors.

Any such content is removed immediately, and the accounts involved are permanently terminated.

3. How We Detect and Prevent Harm

We protect users through:

  • User reporting. You can report a user from their profile, from a chat, or from a Moment, and you can report a live stream from the live viewer;
  • Blocking. You can block another user from a chat or from the safety sheet; and
  • Human review of reports by our team.

We may record and review live streams and related chat for safety purposes, as described in our Privacy Policy.

4. Reporting a Concern

In the app: report a user from their profile, a chat, or a Moment, or report a live stream from the live viewer.

By email: write to officiallovia1@gmail.com with the subject line "Child Safety".

We aim to acknowledge reports within 24 hours, and child safety reports are handled as a priority. Please include the username or profile, a description of what happened, and any screenshots you have. Do not forward or share suspected CSAM; describe it to us instead, and we will take it from there.

If a child is in immediate danger, please contact your local emergency services first.

5. How We Respond

When we confirm a violation, we:

  1. remove the content and permanently terminate the account, with no appeal for child safety violations;
  2. preserve the evidence available to us at that time; and
  3. report to the Royal Malaysia Police (PDRM), the Malaysian Communications and Multimedia Commission (MCMC), and other competent authorities, including, where applicable, NCMEC and equivalent bodies in Indonesia and Thailand.

We cooperate fully with law enforcement investigations.

Lovia complies with applicable laws on child protection and online safety, including:

  • the Child Act 2001 (Malaysia);
  • the Sexual Offences Against Children Act 2017 (Malaysia);
  • the Communications and Multimedia Act 1998 (Malaysia);
  • the Online Safety Act 2024 (Malaysia); and
  • child safety requirements of the Google Play Developer Program Policies and the Apple App Store Review Guidelines.

7. Parents and Guardians

Lovia is not designed for, or intended to be used by, anyone under 18. If you believe a minor is using Lovia, please tell us straight away at officiallovia1@gmail.com, and we will investigate and act promptly. We also encourage parents and guardians to use the parental controls available on Android and iOS devices.

8. Contact

Child Safety Contact
Vallenova Industries Sdn Bhd, Sungai Petani, Kedah, Malaysia
Email: officiallovia1@gmail.com

For related policies, see our Terms of Service (Section 12) and Privacy Policy.