Before you delete
Deleting your account is permanent and cannot be undone. Please check these first:
- Cancel any active subscription. Deleting your account does not cancel a subscription. If you subscribed to Connect or Infinity, cancel it in the store where you bought it, or you may continue to be charged.
- Android (Google Play): open the Google Play Store app, then go to Profile → Payments & subscriptions → Subscriptions.
- iOS (App Store): open Settings → [your name] → Subscriptions.
- Withdraw any available Earnings. If you take part in the Creator Program, withdraw your Available Earnings first. Unused Coins and Earnings you have not withdrawn are forfeited when your account is deleted.
- Save anything you want to keep. Your photos, Moments, matches, and messages will be deleted and cannot be recovered.
Option 1: Delete in the app (fastest)
Your account is deactivated immediately.
- Open the Lovia app.
- Go to Profile → Settings.
- Tap Delete Account.
- Confirm when asked.
Your profile is removed from discovery straight away, and your personal data is permanently deleted within 30 days.
Option 2: Submit a deletion request online
Use this option if you can't open the app, for example if you no longer have your device. You will need access to the email address registered to your account, because we confirm every request by email.
What happens next
- We email a confirmation link to the address you entered. For your security, this page shows the same message whether or not an account exists.
- Click the link within 48 hours. Nothing is deleted until you confirm. The link expires after 48 hours, and you can then submit a new request.
- Once you confirm, we process your request within 7 business days, and your account and personal data are erased.
- All personal data is permanently erased within 30 days of your confirmation, except for the items described under "What we may keep" below.
Request received. Thank you. We have sent a confirmation link to the email address you entered. Please click the link within 48 hours to confirm your request, because nothing is deleted until you do. If you don't see the email, check your spam folder.
What gets deleted
- Your account and login credentials
- Your profile information, photos, and bio
- Your push notification tokens
- Your Moments and other content you posted
- Your Coins balance and any Earnings not yet withdrawn (forfeited)
What we may keep, and for how long
Some information is kept, or stays visible to other people, for the reasons below:
| Information | Retention |
|---|---|
| Profile and personal data | Deleted within 30 days |
| Messages you sent | Replaced with "This message was deleted." in the chat. The placeholder stays in the other person's chat history |
| Messages other users sent you | Stay in those users' own chat history |
| Matches and likes | Matches are deactivated rather than erased. Likes are not erased. Swipe passes expire automatically |
| Transaction, subscription, and payout records | As required by Malaysian accounting and tax law, generally up to seven years |
| Safety and legal records, including evidence relating to serious violations such as child safety | May be kept as long as the law requires or as needed for an investigation or legal claim |
Purchase records held by Google Play or Apple are kept by them under their own policies, and we can't delete those.
Need help?
Email officiallovia1@gmail.com with any questions about your data or this process. Please write from your registered email address so we can find your account. If your confirmation link has expired or the email never arrived, submit a new request or write to us.
You can also read our Privacy Policy and Terms of Service.