Terms of Service

1. Acceptance of Terms

By downloading, accessing, or using the Lovia mobile application (available on Android through Google Play and on iOS through the Apple App Store), our website, and related services (together, the "App" or the "Service"), you agree to be legally bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must stop using the App immediately.

These Terms form a legally binding agreement between you and Vallenova Industries Sdn Bhd ("Vallenova", "Lovia", "we", "us"), a company incorporated under the laws of Malaysia (Registration No. 202501047502).

These Terms apply to every version of Lovia that we publish:

• Android: Lovia on Google Play (package name com.lovia.app)
• iOS: Lovia on the Apple App Store (bundle identifier com.vallenova.lovia)

Where something works differently on Android and iOS (for example billing), we say so.
The following documents form part of these Terms by reference:

• Privacy Policy: https://loviapp.live/api/privacy
• Child Safety Policy: https://loviapp.live/api/child-safety
• Community Guidelines: https://loviapp.live/api/community-guidelines
• Creator Program Terms: https://loviapp.live/api/creator-terms

If a specific policy conflicts with these Terms, the specific policy governs for that feature.

2. Eligibility

To use Lovia, you must:

• be at least 18 years old;
• be a legal resident of Malaysia, Indonesia, Thailand, or another jurisdiction in which the App is made available;
• have the legal capacity to enter into a binding contract;
• never have been convicted of a felony, sexual offence, or violent crime (or an equivalent offence in any jurisdiction), and not be required to register as a sex offender anywhere;
• not have been previously removed, banned, or suspended from Lovia; and
• not be barred from using the App under any applicable law, including sanctions laws.

By using the App, you confirm that you meet all of these requirements, and that you will continue to meet them for as long as you use the App.

Age and identity verification. We may ask you to verify your age or identity at any time, including with government-issued identification, before you can use certain features (such as live streaming, gifting, and Creator Earnings). We may suspend or terminate, without notice or refund, any account that we reasonably believe belongs to a person under 18.

3. Your Account

You are responsible for keeping your login credentials confidential and for all activity that takes place under your account. You agree to:

• provide accurate, current, and complete information when you register, and keep it up to date;
• maintain only one account, and not create an account on behalf of another person;
• not share, sell, rent, transfer, or lend your account to anyone;
• not create a new account after we have suspended or terminated a previous account of yours; and
• notify us immediately at officiallovia1@gmail.com if you suspect unauthorised access.

Accounts are personal and non-transferable. You have no ownership interest in your account itself.

4. Subscription Tiers and Premium Features

4.1 Tiers

Core features, including Moments, Swipe, Nearby, Matching, Chat, voice and video calls, and watching live streams, are available to all users, including Spark users. Spark users see advertising and may be asked to watch an advertisement before starting a voice or video call. Certain call and discovery privileges are reserved for paid tiers.

Prices shown above are for illustration. The price displayed on the purchase screen of Google Play or the Apple App Store at the time you subscribe is the price that applies to you, and may vary by platform, region, and local taxes.

4.2 Existing subscribers

If you hold an active subscription bought under a previous plan, you will stay on the terms and price that applied when you purchased it until you cancel or change plans. We will notify affected users in advance of any migration.

4.3 Billing, renewal, and cancellation

All subscriptions are sold and billed by the app store you purchase through. Vallenova does not process or store your card or payment details.

Android: Google Play Billing

• Purchases made on Android are processed by Google Play, and payment is charged to your Google Play payment method when you confirm the purchase.
• Your subscription renews automatically at the end of each billing period unless you cancel at least 24 hours before renewal.
• You can manage or cancel your subscription in the Google Play Store app under Profile → Payments & subscriptions → Subscriptions.

iOS: Apple In-App Purchase

• Purchases made on iOS are processed by Apple, and payment is charged to your Apple ID account when you confirm the purchase.
• Your subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current billing period. Your Apple ID account is charged for renewal within 24 hours before the end of the current period, at the price of your plan.
• You can manage or cancel your subscription in your device's Settings → [your name] → Subscriptions, or through your App Store account settings. Turning off auto-renew takes effect at the end of the current period.
• If we offer a free trial or introductory price, any unused portion of the trial period is forfeited when you purchase a subscription, where applicable.

For all platforms

• Prices are shown in Malaysian Ringgit (MYR) or the local currency of your app store, and include applicable taxes unless stated otherwise.
• Cancelling stops future renewals. It does not refund the current billing period.
• A subscription must be cancelled through the same store where it was purchased. Uninstalling the App, or deleting your Lovia account, does not cancel your subscription. See Section 21.
• Because Apple and Google handle billing, we are not able to cancel, modify, or refund store subscriptions on your behalf.

4.4 Price changes

We may change subscription prices. A change takes effect at your next renewal, and we will give you notice in the App or by email before it applies. Where Apple or Google requires your consent to a price increase, your subscription will not renew at the new price unless you give that consent through the store. Continuing your subscription after a change takes effect is acceptance of the new price.

4.5 Refunds

Purchases are non-refundable, except where a refund is required by applicable consumer protection law (including the Consumer Protection Act 1999 of Malaysia) or by the refund policies of Google Play or the Apple App Store.

• Google Play purchases: request refunds through Google Play.
• Apple purchases: request refunds through Apple at https://reportaproblem.apple.com.

We do not refund partial subscription periods, unused Coins, or purchases lost because an account was terminated for breach of these Terms.

5. Coins (Virtual Items)

5.1 Nature of Coins

"Coins" are a limited, personal, non-transferable, revocable licence to use a digital feature inside the App. Coins:

• are not money, currency, e-money, stored value, a deposit, or a financial instrument;
• have no monetary value outside the App and cannot be exchanged by you for cash, goods, or services outside the App;
• are not your property and give you no ownership right;
• cannot be sold, traded, gifted outside the App, transferred between accounts, or used as a means of payment or value transfer to anyone; and
• are non-refundable and non-returnable once purchased, except where the law requires otherwise.

5.2 Purchase and use

Coins are purchased through Google Play Billing on Android or Apple In-App Purchase on iOS, and are credited to your account once the store has confirmed your purchase. Coins can be used to send Gifts and to access certain features in the App. We may change the price of Coins, the Coin cost of any feature, and the features available, at any time.

5.3 Promotional Coins

Coins we give you free of charge (through promotions, rewards, compensation, testing, or otherwise) are "Promotional Coins" and are marked as such in our records. Promotional Coins cannot be converted into withdrawable Creator Earnings, and any value derived from them is not eligible for cash-out. We may expire, adjust, or revoke Promotional Coins at any time.

5.4 Expiry and forfeiture

Purchased Coins remain valid while your account is in good standing. Coins are forfeited without compensation if your account is terminated for breach of these Terms, or if the App or a feature is discontinued (subject to any refund the law requires us to give).

5.5 Prohibited Coin conduct

You must not:

• buy Coins on behalf of another person for resale;
• use Coins or Gifts to transfer value between users;
• use stolen, unauthorised, or fraudulent payment methods;
• exploit bugs, promotions, or refund mechanisms (on any platform) to obtain Coins; or
• use Coins in any scheme involving money laundering, terrorism financing, or evasion of currency controls.

We may reverse transactions, remove Coins, freeze Earnings, and terminate accounts involved in such conduct, and may report it to the authorities.

6. Gifts

Users may send virtual "Gifts" to other users using Coins, in the places we make available (which may include live streams and, where enabled, chat).

• A Gift is a digital display item. Sending a Gift uses Coins and is final and non-refundable.
• Sending a Gift does not oblige the recipient to give anything in return. Any arrangement in which a Gift is exchanged for sexual content, sexual services, meetings, or any other consideration is strictly prohibited (see Section 11).
• We may set limits on Gift value, frequency, and eligibility, and may disable Gifts in any context at any time.
• Some Gift features may be disabled, restricted by region, or offered only to eligible users.

7. Creator Program and Earnings

Where we make it available, eligible users may be approved to join the Lovia Creator Program, under which a share of the value of Gifts received may be credited as Earnings and, subject to verification and eligibility requirements, withdrawn.

Participation is by application or invitation, and is at our sole discretion. The Creator Program is governed by the separate Lovia Creator Program Terms (https://loviapp.live/api/creator-terms), which form part of these Terms for participating users.

Creator Program features are not available to all users or in all regions, and are being enabled progressively. Nothing in these Terms entitles any user to earn or withdraw money from the App.

8. Live Streaming

Where available, Lovia lets eligible users broadcast live video ("LIVE"), and lets other users watch and send Gifts.

• Broadcasting is limited to users aged 18 or above who meet our eligibility requirements (which may include holding a paid plan), and may require additional approval.
• Live streams are public or semi-public. Anything you broadcast may be seen, recorded, or screen-captured by others. Do not broadcast anything you would not want to be permanently public.
• We may record, store, review, and moderate live streams and their associated chat for safety, legal compliance, and enforcement. Retention is described in the Privacy Policy.
• We may interrupt, end, age-restrict, geo-restrict, or remove any stream at any time, with or without notice.
• You must not broadcast: nudity or sexual content; sexual solicitation; violence, self-harm, or dangerous acts; minors as the subject or a participant; content that infringes third-party rights (including music you do not have the rights to); gambling; the sale of regulated goods; or content that violates Malaysian law, including the Communications and Multimedia Act 1998 and the Online Safety Act 2024.
• You are responsible for ensuring that streaming from or into any jurisdiction is lawful.

9. Voice and Video Calls, Voice Notes, and Chat

• Voice and video calls run on third-party real-time infrastructure (currently Agora), and call media travels over that provider's network.
• Calls require the recipient to accept. You must not use repeated call attempts to harass any user.
• You must not record, screenshot, or otherwise capture any call, voice note, image, or message from another user without their express consent. Doing so may be an offence under Malaysian law and will result in account termination.
• Voice notes, images, and videos shared in chat are stored on our infrastructure so they can be delivered, and may be reviewed following a report.
• Spark users may be asked to watch an advertisement before starting a call, and may be unable to call users on certain tiers.
• We do not guarantee call quality, connectivity, or availability.

10. Moments, Profiles, and User Content

"User Content" means anything you upload, post, stream, send, or display on Lovia, including profile photos, bios, Moments posts, chat messages, voice notes, and live broadcasts.

10.1 Ownership and licence

You keep ownership of your User Content. By submitting it, you grant Vallenova Industries Sdn Bhd a non-exclusive, royalty-free, worldwide, sublicensable licence to host, store, reproduce, modify (for formatting and technical purposes), distribute, and display that content for the purpose of operating, securing, moderating, and improving the Service, and for promoting the Service where you have separately consented.

This licence ends when you delete the content or your account, except: (a) where the content has been shared with other users who have not deleted it; and (b) where we must keep copies for legal, safety, or moderation purposes described in the Privacy Policy.

10.2 Your promises

You promise that you own or have all necessary rights to your User Content, that it does not infringe any third party's rights (including copyright in music used in streams or Moments), and that it does not break any law or these Terms.

10.3 No duty to monitor

We are not required to pre-screen User Content, but we may review, moderate, restrict, or remove any content at our discretion.

11. Prohibited Conduct

You must not do any of the following.

Safety and dignity

• Harass, abuse, threaten, stalk, dox, or intimidate any person.
• Post content that promotes discrimination, racism, religious hatred, or hate speech.
• Post content that glorifies violence, terrorism, self-harm, suicide, or eating disorders.
• Share sexual or intimate content of any person without their consent, including "revenge" content.

Sexual conduct and solicitation

• Offer, request, advertise, or arrange sexual services, escorting, or any transaction in which money, Coins, Gifts, or goods are exchanged for sexual activity or sexual content.
• Post pornographic or sexually explicit content.
• Send unsolicited sexual content to any user.

Minors

• See Section 12.

Fraud, financial, and commercial abuse

• Run investment, cryptocurrency, romance, or "loan" scams, or solicit money from other users.
• Use the App for commercial solicitation, advertising, multi-level marketing, or spam.
• Use Coins, Gifts, or Earnings for money laundering, terrorism financing, or unlicensed money transfer.
• Use stolen or unauthorised payment credentials.

Platform integrity

• Impersonate any person or entity, or use another person's photos or identity.
• Create fake, bot, or duplicate accounts, or artificially inflate engagement, views, or Gifts.
• Scrape, crawl, or collect other users' data.
• Reverse engineer, decompile, tamper with, or circumvent any part of the App, including paywalls, tier restrictions, advertising, moderation, or billing systems.
• Access the App through unofficial, modified, or emulated clients.
• Interfere with or overload our infrastructure.

Legal

• Violate any applicable law, including Malaysian law, the law of your country of residence, and the law of any country you access the App from.

Breaches may result in a warning, feature restrictions, content removal, forfeiture of Coins and Earnings, suspension, permanent termination without refund, and referral to law enforcement.

12. Child Safety

Lovia has a zero-tolerance policy on any content or behaviour that exploits or endangers minors. The App is strictly for users aged 18 and above.

We strictly prohibit:

• any content involving the sexual exploitation of minors (CSAM/CSAE);
• grooming, sexualised communication with, or solicitation of minors;
• any content that depicts, promotes, or facilitates harm to children; and
• any attempt by a person under 18 to access the App, including by misstating their age.

We rely on user reporting and human review of reports. Confirmed violations result in immediate permanent termination, preservation of the evidence available to us, and reporting to the Royal Malaysia Police (PDRM), the Malaysian Communications and Multimedia Commission (MCMC), and any other competent authority, including, where applicable, NCMEC and equivalent bodies in Indonesia and Thailand.

Lovia complies with the Child Act 2001, the Sexual Offences Against Children Act 2017, and the Online Safety Act 2024 of Malaysia.

To report a child safety concern, email officiallovia1@gmail.com or use the in-App report function. Our full policy is at https://loviapp.live/api/child-safety.

13. Reporting, Moderation, and Appeals

13.1 Reporting

The App lets you report a user (from their profile, a chat, or a Moment), report a live stream, and block other users. You can also report to officiallovia1@gmail.com. We aim to acknowledge reports within 24 hours, and to act first on urgent safety reports (child safety, credible threats, and non-consensual intimate content).

13.2 Enforcement

Depending on severity and history, we may issue a warning, remove content, restrict features, suspend an account temporarily, or terminate it permanently. We may act immediately and without prior notice where there is a risk to user safety or a legal obligation to do so.

13.3 Appeals

If you believe an enforcement decision was a mistake, you may appeal within 14 days by emailing officiallovia1@gmail.com with your account email and the reference given in the enforcement notice. A person who was not involved in the original decision will review your appeal, and we aim to respond within 14 days. Decisions on child safety violations are final.

14. Matching, Communication, and Real-World Interactions

14.1 No guarantees

Lovia uses a mutual-consent model: users must like each other before direct messaging is enabled. We do not run criminal background checks on users. We do not verify the accuracy of information provided by other users, and we are not responsible for the conduct of any user, on or off the platform. We do not guarantee matches, responses, connections, or outcomes of any kind.

14.2 Meeting in person

If you choose to meet another user, we strongly recommend that you:

• meet in a public place the first time;
• tell a trusted friend or family member where you are going;
• arrange your own transport;
• never send money to someone you have not met; and
• leave if anything feels wrong, and report the user.

Vallenova Industries Sdn Bhd is not responsible for any harm, loss, injury, or damage arising from interactions between users, whether online or in person. You interact with other users at your own risk.

15. Advertising

The Service is supported in part by advertising shown to users on the free tier. Advertising is served by third-party networks (including Google AdMob), which may use device identifiers and usage signals to select and measure ads.

• On Android, you can control ad personalisation through your device's advertising ID settings.
• On iOS, where required, we ask for your permission through Apple's App Tracking Transparency prompt before any tracking takes place. You can change your choice at any time under Settings → Privacy & Security → Tracking.

The data involved and your choices are described in the Privacy Policy. We are not responsible for the content of third-party advertisements or the products and services they promote. Paid tiers (Connect and Infinity) are ad-free.

16. Third-Party Services

The App relies on third-party providers, including for real-time media (Agora), cloud infrastructure and storage, push notifications, email delivery, advertising (Google AdMob), in-app payment collection (Google Play and the Apple App Store), and, where we offer them, creator payout services (payouts are currently made by manual bank transfer). Your use of features that involve these providers may also be subject to their terms. We are not responsible for the acts, omissions, outages, or policies of third-party providers.

17. Intellectual Property

All content, features, software, design, trademarks, and functionality of the Lovia App, other than User Content, belong exclusively to Vallenova Industries Sdn Bhd and are protected by Malaysian and international copyright, trademark, and other intellectual property laws. We grant you a limited, revocable, non-exclusive, non-transferable licence to use the App for personal, non-commercial purposes in line with these Terms.

If you believe your intellectual property rights have been infringed on Lovia, contact officiallovia1@gmail.com with details of the work, the location of the infringing content, and a statement of your good-faith belief and your authority to act. We may remove content and terminate repeat infringers.

18. Privacy and Data Protection

Lovia processes personal data in accordance with the Personal Data Protection Act 2010 (Malaysia) and, where applicable, the data protection laws of Indonesia (PDP Law) and Thailand (PDPA). Please read our Privacy Policy at https://loviapp.live/api/privacy.

19. Service Availability and Changes

We may add, modify, suspend, restrict, or discontinue any feature of the App, in whole or in part, at any time. Some features may be released as beta or experimental, and may be unstable, limited to certain regions or tiers, or withdrawn. We are not liable for any loss arising from a change to or withdrawal of a feature, except as set out in Section 4.5 and Section 5.4.

20. Suspension and Termination

20.1 By you

You may stop using the App at any time and may delete your account (see Section 21). Cancelling a subscription is separate from deleting your account.

20.2 By us

We may suspend or terminate your account, with or without notice, if you breach these Terms or any policy incorporated into them, if the law requires us to, or if we reasonably believe your account is a risk to other users, to us, or to the integrity of the Service.

20.3 Effect of termination

When an account is terminated: your licence to use the App ends; your profile is removed from discovery; unused Coins are forfeited without refund; and pending or available Earnings may be withheld or forfeited where the termination results from your breach, fraud, or unlawful conduct. Termination does not cancel any subscription you hold with Google Play or Apple; you must cancel it through the relevant store. Sections that by their nature should continue (including Sections 10.1, 17, 22, 23, 24, and 25) survive termination.

21. Account Deletion

You can delete your account at any time in the App under Profile → Settings → Delete Account, or by submitting a request at https://loviapp.live/api/delete-account.

When you delete your account, it is deactivated and your profile is removed from discovery immediately. Your personal data is then permanently deleted within 30 days, except where the law requires us to keep it, or where limited records must be retained for safety, fraud prevention, financial reporting, or moderation purposes, as described in the Privacy Policy.

Deleting your account forfeits any unused Coins and any Earnings you have not yet withdrawn. Withdraw any available Earnings before you delete. Deleting your account does not cancel your subscription. Cancel it through Google Play or the Apple App Store first, so that you are not charged again.

22. Disclaimers

The App is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not promise that the App will be uninterrupted, timely, secure, error-free, or free of viruses or other harmful components, or that any defect will be corrected.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited under Malaysian law, including liability for death or personal injury caused by our negligence, or for fraud.

23. Limitation of Liability

To the maximum extent permitted by law, Vallenova Industries Sdn Bhd and its directors, officers, employees, and agents are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or opportunity, arising from or relating to your use of the App. This includes loss arising from the conduct of other users, real-world meetings, unavailability of the Service, or loss of Coins or Earnings.

Our total aggregate liability for all claims arising out of or relating to these Terms or the App will not exceed the greater of (a) the total amount you paid us in the 12 months before the event giving rise to the claim, or (b) RM 500.00.

24. Indemnity

You agree to indemnify and hold harmless Vallenova Industries Sdn Bhd and its directors, officers, employees, and agents from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising from your User Content, your use of the App, your breach of these Terms, your violation of any law, or your infringement of any third party's rights.

25. Governing Law and Dispute Resolution

These Terms are governed by the laws of Malaysia. You and Vallenova submit to the exclusive jurisdiction of the courts of Malaysia.

Before starting any proceedings, you agree to contact us at officiallovia1@gmail.com and try in good faith to resolve the dispute informally for 30 days. If the dispute is not resolved, the parties may agree to refer it to mediation at the Asian International Arbitration Centre (AIAC), Kuala Lumpur.

Nothing in this Section stops either party from seeking urgent injunctive relief.

26. Changes to These Terms

We may modify these Terms at any time. For material changes, including changes to fees, Coin terms, Earnings terms, or your rights, we will give at least 14 days' notice in the App or by email before they take effect. Non-material changes take effect when published. If you keep using the App after the effective date, you accept the updated Terms. If you do not accept them, you must stop using the App and may delete your account.

27. General

• Severability. If any provision is found unenforceable, the rest continues in full force.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Entire agreement. These Terms, together with the policies incorporated by reference, are the entire agreement between you and us about the App.
• Platform terms. Your use of the App on Android is also subject to the Google Play Terms of Service, and on iOS to the Apple Media Services Terms and Conditions. See also Annex A.
• Force majeure. We are not liable for failure to perform because of events beyond our reasonable control, including network or provider outages, natural disasters, and government action.
• Language. These Terms are published in English. If we provide a translation and the two conflict, the English version governs to the extent permitted by law.

28. Contact Us

Vallenova Industries Sdn Bhd
Registration No. 202501047502
Sungai Petani, Kedah, Malaysia
Email: officiallovia1@gmail.com

Annex A: Apple App Store Additional Terms

This Annex applies if you download or use the App on an Apple iOS device. If it conflicts with the rest of these Terms, this Annex governs for iOS users.

1. Acknowledgement. These Terms are between you and Vallenova only, and not with Apple Inc. ("Apple"). Vallenova, not Apple, is solely responsible for the App and its content.
2. Scope of licence. The licence granted to you is a limited, non-transferable licence to use the App on Apple-branded devices that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
3. Maintenance and support. Vallenova is solely responsible for providing any maintenance and support for the App. Apple has no obligation to provide maintenance or support.
4. Warranty. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App to you (if any). To the maximum extent permitted by law, Apple has no other warranty obligation for the App. Any other claim, loss, liability, damage, cost, or expense attributable to a failure to conform to a warranty is Vallenova's responsibility.
5. Product claims. Vallenova, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession or use of it, including product liability claims, claims that the App fails to meet legal or regulatory requirements, and consumer protection, privacy, or similar claims.
6. Intellectual property claims. If a third party claims that the App or your use of it infringes their intellectual property rights, Vallenova, not Apple, is solely responsible for the investigation, defence, settlement, and discharge of that claim.
7. Legal compliance. You confirm that you are not located in a country subject to a U.S. Government embargo, or designated by the U.S. Government as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.
8. Developer contact. Questions, complaints, or claims about the App can be sent to Vallenova Industries Sdn Bhd, Sungai Petani, Kedah, Malaysia, officiallovia1@gmail.com.
9. Third-party terms. You must comply with any applicable third-party terms (for example, your wireless data service agreement) when using the App.
10. Third-party beneficiary. Apple and its subsidiaries are third-party beneficiaries of this Annex. Once you accept these Terms, Apple will have the right (and is deemed to have accepted the right) to enforce them against you as a third-party beneficiary.